FAQ

The DWC protects both parties. It is 9% of the total rental rate of your contract. The DWC relieves the customer of any accidental damage to the rented item(s) within your contract and for loss due to fire, collision, windstorm, upset, and riot. We exclude from this waiver, however, any loss or damage due to theft, burglary, misuse or abuse, theft by conversion, intentional damage, mysterious disappearance, or other loss due to your failure to care for the rented item(s). This is a non-negotiable and non-refundable fee.

We require a 50% non-refundable deposit to reserve rental items. The remaining 50% is due 7 days prior to the scheduled delivery date. A credit card number is required to make the reservation but final payment can be made by several methods. There is a 3% processing fee charged on credit cards. We will contact you for final payment.

We allow changes to be made to a reservation up to a week from your event. If orders are changed beyond that point the customer will be charged a “Change Order Fee”. The fee may vary depending on the amount of the change. Items removed from the order will be charged at full rental value.

Tents are not intended to be used in severe weather. The best way to keep your guests safe is to be prepared for inclement weather and have an evacuation plan or plan B. 615 Tents reserves the right to cancel the delivery if they feel there is a danger to the participants. You should evacuate the tent if: There is lightning or thunder in the area, Dark clouds on the horizon, A severe weather alert, The wind is over 10 miles an hour, Leaves and small branches begin to fall off trees, Tent begins to wobble or sway and/or Heavy rain. Please monitor the weather conditions prior to your event.

Many of our rental items have labor for set up and breakdown included in the rental cost. Additional charges will be applied when additional labor is needed. Tent setup is charged based on the tent size and the number of people it takes to set up. To set up and take down tables is $2.00 per table. To set up and take down chairs is $.50 each. Unless the customer has paid for set up and take down, all tables and chairs must be stacked prior to pick up or the customer will be charged $1.00 per item to re-stack. 615 Tents will not deliver inside a residential home.

All our tents are professionally installed and disassembled by the 615 Tents employees. Customers are forbidden to handle the tents due to liability reasons. Tents will be safely staked to the ground once assembled – if stakes are prohibited, please inform us so we can provide weights (available for an additional fee). The customer is responsible for properly marking underground utilities (gas, water, electrical, sprinkler) prior to installation of the staked tents. If the ground is not properly marked, we are not responsible for any damages that may be caused by staking. Stakes are driven up to 4 feet deep. Tent “Sides” are not included in the price – they are an additional charge. If a permit is required (usually at public venues in Davidson County) there will be an additional charge of $200 to the customer. Fire extinguishers may also be required and will be added to the reservation if needed.

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. IF AN ITEM IS NOT LISTED ON THIS WEBSITE, PLEASE ASK US, SINCE WE ADD NEW ITEMS TO OUR INVENTORY PERIODICALLY.

Dance Floors are not designed to be set up on the grass. 615 Tents will put a subfloor down first but we cannot guarantee it will be level and may have high or low spots. Once the floor is installed by 615 Tents, IT MUST NOT BE MOVED BY THE CUSTOMER. A $250.00 fine will be added to the reservation if the floor is moved or disturbed. If the Customer would like the floor moved after it is installed, it will cost an additional $300.

Once used, table clothes/napkins must be placed in the bags provided –do NOT put in plastic trash bags. They may mold or mildew or become confused with trash and be thrown away. It is not recommended that red wine or sauces be served when using white or ivory clothes. Linens lost, torn, burned, soiled or those that cannot be cleaned are subject to a replacement fee equal to 4 times the rental cost in addition to the rental charge.